Shipping & Returns

Shipping

All new orders are shipped free of charge. We are located in Charlottesville, VA which is on the East Coast of the United States. International shipments are sent via Airmail and expedited shipping can be offered for a fee. We do everything we can to mark the packages as medical devices to avoid any duties or customs, but they will be the responsibility of the recipient.

Returns

Splints that are unused or returned in new condition may be exchanged free of charge.  Used or damaged splints may not be returned for exchange, credit or refund.  Any modification to or repair of the splints by anyone other than the Silver Ring Splint Co. voids our warranty.  Splints that are damaged, badly scratched, etc will not be accepted for return or exchange.  Do not use tools on our splints.  Note that we do not size splints, they are exchanged so returned splints must be received in new condition to be put back into our inventory.   

Return splints in a box with padding to insure they are not damaged in transit.  We are not responsible for any splint that has been flattened, damaged, or lost during shipping. Please insure shipments properly.

Use the Return form (RMA) when returning for exchange or refund.  There is no need to call Silver Ring Splint for an RMA number.  Instead, please put your Invoice number on the RMA Form to reference your order

Please be sure to use the proper address above and to follow all instructions, Allow 3-8 business days for us to open and process returns/exchanges once the shipment has been received.

We are not responsible for customs or duty charges or for return mailing charges. Exchanges are usually shipped back free of charge through US Mail – if you require a specific carrier or expedited service you may be charged shipping fees on the exchange.  Please note not all carriers can deliver to a PO Box.